How Digital Platforms Are Changing Access to Public Support Services

For many people, the first step towards public support no longer begins at a reception desk. It begins on a phone screen after work, with a question typed into a search bar and a form half completed between everything else going on. That change sounds small, but it has altered how people find help, explain [...]... --- Source: International Journal of Engineering Research & Technology - https://www.ijert.org/how-digital-platforms-are-changing-access-to-public-support-services PDF: https://www.ij...